Privacy Policy

Our Role in Data Processing

We act as a data controller in relation to the personal information we collect through our Services. This means we determine the purposes and means of processing your personal information, such as when we operate our website, manage accounts, provide customer support, analyze usage patterns, or communicate with users.

1. Information We Collect

We collect personal information that you provide directly, information generated automatically when you use our Services, and information obtained from third-party tools that support our operations. The specific personal information we collect depends on how you interact with our Services, the features you use, and the choices you make.

Personal information we receive directly from you or collect automatically includes:

Identifiers

• Name
• Email address
• Physical address

Technical and Device Data

• IP address
• Device identifiers
• Browser type and operating system
• Technical logs and system data

Analytics and Tracking Data

• Analytics events

Communication Data

• Messages or information provided through forms or support

Preferences and Localization Data

• Time zone
• City-level location (if available)

Other

• Location data

Some features of our Services require specific personal information to function.

All personal information you provide must be accurate, complete, and up to date. You are responsible for notifying us if any of your information changes so we can maintain accurate records.

2. How We Collect Information

We collect personal information through a combination of information you provide directly, information gathered automatically when you use our Services, and information supplied by third-party providers that support our operations.

Information You Provide Directly

We collect personal information that you choose to provide when you interact with our Services. This includes information submitted when you:

• create an account or update profile details
• complete forms, make purchases, or engage with customer support
• respond to surveys, request information, or communicate with us

This information typically includes identifiers (such as name, email, phone number), account details, and any other information you voluntarily provide as part of your use of the Services.

Information From Your Interactions With the Services

We collect information related to your actions within the Services, including:

• features you use
• content you view
• settings or preferences you configure
• interactions with user interfaces or in-app tools

This data helps us personalize the experience and understand how users engage with our platform.

Information From Third-Party Login Providers

If you choose to sign in through a third-party authentication provider, we receive certain profile information that the provider makes available. This may include your name, email address, and account identifier.

3. How We Use Your Information

We only process personal information when we have a valid legal basis under applicable data protection laws. This means we process data when it is necessary to provide our Services, fulfill our contractual obligations, comply with legal requirements, protect important interests, or pursue legitimate business purposes that do not override your rights.

Legal Bases We Rely On

We may rely on the following legal bases to process personal information:

• Contract – when processing is necessary to provide the Services or take steps at your request.
• Consent – when you voluntarily provide information for a specific purpose; you may withdraw consent at any time.
• Legitimate interests – when processing is necessary for our business operations and does not override your rights.
• Legal obligation – when we must process data to comply with applicable laws.
• Vital interests – when necessary to protect the safety or vital interests of an individual.

Purposes for Which We Process Personal Information

• We use personal information to create, maintain, and manage user accounts or profiles.
  Legal basis: with your consent
• We analyze usage data to understand how our Services are used and to improve functionality, performance, and user experience.
  Legal basis: with your consent

4. How We Process Your Information

We process personal information in ways that are appropriate to the nature of the data and the purposes for which it is collected. This includes storing, organizing, using, transmitting, and deleting information when it is no longer required. We apply principles of data minimization, purpose limitation, and accuracy to ensure that personal information is processed only when necessary and for clearly defined purposes.

Access to personal information is limited to authorized personnel who require it to perform their job duties and who are bound by confidentiality obligations. We implement technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or misuse. These measures may include access controls, authentication procedures, logging, encryption in transit and at rest (where appropriate), monitoring, and routine security assessments.

We may combine information collected from different sources when this is necessary to operate the Services or when required to meet a lawful purpose, such as preventing fraud or maintaining the security of our platform.

We retain personal information only for as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For more details, see the "How Long We Retain Information" section.

Where required by applicable laws, we provide users with the ability to access, update, delete, restrict, or withdraw consent to the processing of their personal information. Additional rights may apply depending on your location; see the "Your Rights" section for more information.

5. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling in a way that produces legal or similarly significant effects. If this changes in the future, we will update this Policy and provide any required notices or options.

6. Cookies & Tracking Technologies

We do not use cookies or similar tracking technologies on our website.

7. How We Share Your Information

We do not share personal information with third parties, except when required by law or to protect our legal rights.

8. International Transfers

We do not share personal information with third parties, except when required by law or to protect our legal rights.

9. How Long We Retain Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. We do not keep personal information longer than needed, and retention periods may vary depending on the type of data and the reason it was collected.

When we no longer have a legitimate business need to process personal information, we will delete or anonymize it. If deletion is not immediately possible (for example, due to technical constraints or backup systems), we will securely store the information and isolate it from further processing until deletion is feasible.

We retain personal information for the following periods:

• Account information: 1 week from user deletes the account.
• Profile and preferences: Until users terminate their accounts.
• Security logs: 30 days.
• User-generated content: Until account termination.

With regard to cookies and tracking data, we retain personal information according to the durations listed in the Cookie Policy. If no specific retention period applies, we delete or anonymize personal information once it is no longer necessary for the purpose collected.

10. How We Keep Your Information Safe

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures are designed to provide a level of security appropriate to the risks associated with processing personal information.

Our safeguards may include:

• Encryption of data in transit and at rest
• Access controls to limit who can view or handle information
• Monitoring and logging of system activity to detect potential issues
• Regular security assessments and updates to our systems
• Secure data storage and transmission practices
• Employee training on data protection and security

While we take reasonable steps to safeguard personal information, no system or method of transmission over the internet is completely secure. Because of this, we cannot guarantee absolute security.

If we identify a data breach that affects your personal information, we will notify you and any applicable supervisory authorities when required by law.

11. Your Rights

Individuals have certain rights regarding their personal information. These rights vary depending on where they live, but we aim to provide clear and accessible options for all users.

Rights for Users in the United States

You may exercise certain rights regarding your personal information. In particular, to the extent permitted by applicable law, you have:

• the right to access personal information: the right to know. You have the right to request that we confirm whether or not we are processing your personal information. You also have the right to access such personal information;
• the right to correct inaccurate personal information. You have the right to request that we correct any inaccurate personal information we maintain about you;
• the right to request the deletion of your personal information. You have the right to request that we delete any of your personal information;
• the right to obtain a copy of your personal information. We will provide your personal information in a portable and usable format that allows you to transfer data easily to another entity – provided that this is technically feasible;
• the right to opt out from the sale of your personal information;
• the right to non-discrimination; We will not discriminate against you for exercising your privacy rights.

In addition to the rights listed above common to all users in the United States, as a user residing in Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota, Montana, Indiana, Kentucky and Rhode Island, you have

• the right to opt out of the processing of your personal information for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
• the right to freely give, deny or withdraw your consent for the processing of your sensitive personal information. Please note that certain exceptions outlined in the law may apply, such as, but not limited to, when the collection and processing of sensitive personal information is necessary for the provision of a product or service specifically requested by you.

In Minnesota, users also have the right to obtain a list of the specific third parties to which the controller has disclosed the consumer's personal data.

Note that in some states like Minnesota, in addition to the rights listed above common to all users in the United States, you have the following specific rights connected to profiling:

• the right to question the results of the profiling;
• the right to be informed of the reason that the profiling resulted in the decision, if feasible;
• the right to be informed of what actions you might have taken to secure a different decision and the actions that you might take to secure a different decision in the future;
• the right to review your personal data used in the profiling;
• if inaccurate, the right to have the data corrected and the profiling decision reevaluated based on the corrected data;

Additional Rights for Users Residing in Utah and Iowa

In addition to the rights listed above common to all users in the United States, as a resident of Utah or Iowa, you have the following additional rights under the Utah Consumer Privacy Act (UCPA) or the Iowa Consumer Privacy Act (ICPA):

• the right to opt out of the processing of your personal information for targeted advertising;
• the right to opt out of the processing of your sensitive personal information. Please note that certain exceptions outlined in the law may apply, such as, but not limited to, when the collection and processing of sensitive personal information is necessary for the provision of a product or service specifically requested by you.

Additional Rights for California Residents

If you are a resident of California, in addition to the rights listed above common to all users in the United States, you have the following rights under the CCPA/CPRA:

• Right to know the categories of personal information we collect and how it is used.
• Right to access specific pieces of information we hold.
• Right to deletion of your personal information, with certain exceptions.
• Right to correct inaccurate information.
• Right to opt out of the sale or sharing of personal information.
• Right to limit the use and disclosure of sensitive personal information.
• Right to non-discrimination for exercising your rights.

We do not use sensitive personal information for inferring characteristics or for purposes other than those that are reasonably necessary to provide the requested services. Sensitive personal information is not sold or shared for cross-context behavioral advertising.

In addition, California residents may exercise their rights through the following clearly-labeled links provided on this website:

• "Do Not Sell or Share My Personal Information"
• "Limit the Use of My Sensitive Personal Information"

These links allow users to opt out of cross-context behavioral advertising, targeted advertising, or the use of sensitive personal information.

How to Exercise Your Privacy Rights Under US State Laws

To exercise the rights described above, you need to submit your request according to the details in the "How To Contact Us" section of this document.

For us to respond to your request, we must know who you are. We will not respond to any request if we are unable to verify your identity and therefore confirm the personal information in our possession relates to you. You are not required to create an account with us to submit your request. We will use any personal information collected from you in connection with the verification of your request solely for verification and shall not further disclose the personal information, retain it longer than necessary for purposes of verification, or use it for unrelated purposes.

If you are an adult, you can make a request on behalf of a child under your parental authority.

How to Exercise Your Rights to Opt Out

In addition to what is stated above, to exercise your right to opt-out of sale or sharing and targeted advertising you can also use the cookie banner, consent management options or privacy choices link provided on this website.

If you want to submit requests to opt out of sale or sharing and targeted advertising activities via a user-enabled global privacy control, such as for example the Global Privacy Control ("GPC"), you are free to do so and we will abide by such request in a technically frictionless manner.

How and When We Are Expected to Handle Your Request

We will respond to your request without undue delay, but in all cases within the timeframe required by applicable law. Should we need more time, we will explain to you the reasons why, and how much more time we need.

Should we deny your request, we will explain to you the reasons behind our denial. Afterwards, you may at your option then contact the relevant regulatory authority to submit a complaint.

We will not charge a fee to process or respond to your request unless such request is manifestly unfounded or unduly excessive and in all other cases where it is permitted by the applicable law. In such cases, at our discretion, we may charge a reasonable fee or refuse to act on the request. In either case, we will communicate our choices to you and explain the reasons behind them.

Rights for All Users

Regardless of where you live, we provide all users with the ability to:

• Request access to the personal information we hold.
• Request corrections or updates.
• Request deletion where appropriate.
• Withdraw consent where processing is based on consent.

You can submit a request to exercise your rights by contacting us using the details provided in the "How To Contact Us" section. Users in jurisdictions requiring consent for cookies and tracking (e.g., EU/EEA) may withdraw consent at any time via the cookie banner, privacy settings page, or by contacting us. Withdrawal does not affect the lawfulness of processing performed before withdrawal. We may need to verify your identity before processing your request.

12. Children's Privacy

Our Services are not directed to children, but may be used by, or made available to, individuals under the age of 16. We do not knowingly collect personal information from children, but when we do so it is unsolicited, incidental or in accordance with applicable child data protection laws.

If you are a child, please do not attempt to register for the Services or send any personal information about yourself to us.

We may collect personal information from users under 16 without parental consent where this is permitted by applicable law and limited to what is necessary to provide our Services.

Parents or guardians who believe we may have mistakenly or unintentionally collected personal information of a child without appropriate consent may contact us to review, update, or request deletion of their child's personal information by using the contact details provided in the "How To Contact Us" section.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this Policy.

We use the following method(s) to notify users of significant changes to this Privacy Policy:

• Posting a notice on our website
• In-app or on-service notification

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

14. How to Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our handling of personal information, you may contact us using the details below:

Trackonserver Inc
Email: support@bus2bell.com
Address: 1207 Delaware Ave #3997, Wilmington, DE, 19806, US